We want you to feel confident choosing jewelry from Luxor Jewelry. Please review the following information if you need to return or exchange an item.
30-Day Return and Exchange Period
Contact us within 30 days after delivery to request a return or exchange. We accept eligible items if you change your mind or need another size, as well as items that arrive damaged, defective, or different from what you ordered. For example, contact us if a necklace arrives with a broken clasp or you receive the wrong ring.
Return Conditions
For a change-of-mind or size-related return, jewelry must be unworn, unused and unaltered, in its original condition, with any tags and original packaging included. Please provide your order number or other proof of purchase. Items that have been worn, altered, resized or damaged after delivery are not eligible for these returns. These conditions do not prevent you from reporting an item that arrived damaged, defective or incorrect, or limit rights provided by law.
How to Return an Item
- Email info@luxorjewelrys.com within 30 days of delivery with your order number, item and reason for the return. For damage, defects or an incorrect item, include clear photos of the item and packaging.
- We will review your request and provide return instructions. Please contact us before sending the item.
- Pack the jewelry securely with its original packaging and proof of purchase, then send it to:
Luxor Jewelry
Parking lot, 21700 Greenfield Rd #301
Oak Park, MI 48237
United States - Keep the shipping receipt and tracking number until the return is complete. We will inspect the item after it arrives and notify you of the outcome.
How to Exchange an Item
Contact us within 30 days of delivery with your order number, the item you wish to exchange and the replacement or size requested. We will confirm availability and provide return instructions. Send the original item securely to the return address above. Once we receive and inspect an eligible item, we will arrange the replacement. Exchanges depend on availability; if the requested item is unavailable, we will discuss an alternative or a refund with you.
Return and Exchange Shipping Costs
If an item arrives damaged, defective or incorrect, Luxor Jewelry will cover the return shipping and, for an approved exchange, the cost of shipping the replacement. Contact us before sending it so we can arrange the return. For a change of mind, a sizing preference or another reason unrelated to an error or defect, the customer pays the cost of returning the item and, for an exchange, the cost of shipping the replacement. We do not charge a restocking fee.
Refunds
After your return arrives, we will inspect it and notify you whether the refund is approved. Approved refunds are processed within 5 business days after receipt and returned to the original payment method. Once issued, the refund typically takes another 5–10 business days to appear; the timing depends on your bank or card issuer. If you have not received it after that period, contact your bank and then contact us for assistance.
Order Cancellation
If you wish to cancel before your order has shipped, contact us immediately with your order number. If the order has not shipped when we process your request, we will cancel it and issue a full refund to your original payment method without an additional handling fee. Once an order has shipped, it can no longer be cancelled; please follow the return process above instead.
Contact Us
Store Name: Luxor Jewelry
Address: Parking lot, 21700 Greenfield Rd #301, Oak Park, MI 48237
Phone: +12489688540
Email: info@luxorjewelrys.com
Opening Hours:
Monday to Tuesday: 10:30 AM–5:30 PM
Wednesday (Veterans Day): 10:30 AM–5:30 PM; hours might differ
Thursday to Saturday: 10:30 AM–5:30 PM
Sunday: Closed
Eastern Time (ET)
Response Time: We respond within 24 hours.