Thank you for shopping with Luxor Jewelry. The following information explains how we process and deliver your jewelry orders.
Shipping Area and Cost
We ship only within the United States. Shipping is free on all orders, with no minimum purchase required. We do not offer international shipping.
Order Processing and Cutoff Time
Orders are processed within 1–3 business days. Our daily order cutoff is 2:00 PM Eastern Time (ET). Orders received after the cutoff, or on a weekend or public holiday, begin processing on the next business day. Business days are Monday through Friday, excluding public holidays.
Delivery Time and Carrier
UPS is our delivery partner. Once your order has shipped, estimated transit time is 3–5 business days. Allow approximately 4–8 business days in total for processing and transit, depending on when the order is placed. Delivery estimates are not guarantees; carrier delays, weather and holidays may affect arrival times.
Tracking Your Order
When your order ships, we will email you a shipping confirmation with a UPS tracking number. Use that number on the UPS tracking page to check its progress. If you do not receive a tracking number within 3 business days after placing your order, please contact us with your order number and email address.
Order Cancellation
If you wish to cancel before your order has shipped, contact us immediately with your order number. If the order has not shipped when we process your request, we will cancel it and issue a full refund to your original payment method without an additional handling fee. Once an order has shipped, it can no longer be cancelled; please follow our returns and refunds process instead.
Contact Us
Store Name: Luxor Jewelry
Address: Parking lot, 21700 Greenfield Rd #301, Oak Park, MI 48237
Phone: +12489688540
Email: info@luxorjewelrys.com
Opening Hours:
Monday to Tuesday: 10:30 AM–5:30 PM
Wednesday (Veterans Day): 10:30 AM–5:30 PM; hours might differ
Thursday to Saturday: 10:30 AM–5:30 PM
Sunday: Closed
Eastern Time (ET)
Response Time: We respond within 24 hours.